Frequently Asked Questions

General Questions
	1. What steps do you take to provide security for customer data?
		GetMyTime is committed to keeping your data secure. We treat your data with as much care as we treat our own data. SSL encryption is used on pages where sensitive information is being passed. Unique usernames and passwords are required in order to gain access to any data. We will not sell or otherwise share any of your information with any 3rd parties without first gaining your consent. Return to General Questions
	2. Who exactly is GetMyTime?
		As a small technology consulting company a few years ago, our staff became very frustrated with the frequent crashes of the QuickBooks® Timer. New versions of QuickBooks were released, but always with the same inferior timer application. Additionally, some staff members were using Mac computers leaving them no way to use the timer. We decided the only way to properly address the issue was to build a replacement timer that was web based. Our staff loved the stability of the application and the additional features we added. While reviewing the QuickBooks® message boards, we realized that many other small businesses were having the same problems we were. So we decided to make the application available for public use. We added many additional reporting features and different methods of time entry for ease of use. GetMyTime has since been spun off on its own and has been providing this valuable service for over 2 years now. Return to General Questions
	3. Can my company install GetMyTime on our own server?
		GetMyTime is only available as a subscription based service. There are currently no plans to offer the service as a stand alone, downloadable application. A subscription based service allows us to make new enhancements immediately available to all users. Additionally it allows us to troubleshoot any technical issues more expeditiously. Return to General Questions
	4. What are GetMyTime's hours of Support?
		Our main hours of support are 8:00 am to 5:00 pm U.S. Eastern Time. We do monitor our Web Site and email through out the day, so please allow us 24 hours to repond to your Support, Sales and Suggestion emails. GetMyTime observes the following Holiday schedule and will not be responding to support emails. New Years Day, January 1 Memorial Day Independence Day, July 4 Labor Day Thanksgiving, November Christmas, December 24-25 Return to General Questions
Time Entry Questions
	1.Once the time entry has been 'Approved', is there a way to change that entry?
		After the time has been approved, and before the entry has been Exported to QuickBooks®, the time entry can be Reopened by the Admin. The Approved/Unexported Time link available to the Admin gives the option to Reopen any time entry that meets this criteria. There is no way to edit the time entry after it has been Exported to QuickBooks®. This is designed to preserve the integrity of the user's time data. Return to Time Entry Questions
	2. In my weekly timesheet view, I have entries that show no time. Why is this?
		By clicking on that '0' you can quickly create a new time entry with the Customer:Job and Date information already prefilled. This is just another shortcut to allow you to enter and manipulate your time more quickly. See a visual of this in our demo. There is also the possibility that you have an entire row of times that are '0'. This is created by setting the Search Criteria setting of 'Include all Recent Configurations in Report' to 'Yes'. This is helpful when using this report for entering time and not having to set the configurations each time you desire a new time entry for the current week viewed. If you want these '0' entries deleted altogether from the Report, just set this Search Criteia settiing to 'No'. If you want to delete the entries from the Recent Configurations list, go to the Profile page and click on 'Edit Configurations' and delete them from the list presented. Return to Time Entry Questions
	3. Why can't a zero time be entered as a legitimate time for an activity?
		We envision GMT as a time tracking system that coordinates with Quick Books. Because of this a user must enter time attached to some client with a specific task. A zero amount of time attached to any client and task would be very confusing for tracking purposes. We recommend creating a Client along with tasks and subtasks in Quick Books that would reflect the kind of activities the users could be doing that day. An example could be vacation, sick, personal day etc. This will allow tracking as well as make it clear to the administrator that the user has put their time in accurately for that particular day. Return to Time Entry Questions
	4. How do I delete a time entry or a group of time entries?
		Time Enties can be edited or deleted by navigating to the time entry from either the Search/Approve Time or the Weekly Timesheet Report. Click the Delete Entry button at the top of the form in the Single Time entry screen. To delete multiple time entries it is the easiest to pull up the Search/Approve Time Report and check the delete box next to each time you wish to delete and then click the Delete Button. The Delete button will delete any boxes checked on the entire page and not just those checked in the table directly above the Delete button. Once time has been approved, the Delete Entry button is not presented for the user to delete the entries unless the Administrator goes to the Approved/Unexported Time Page and clicks the ReOpen check box by the desired entries to reopen. Once the Time Entry has been exported back to Quick Books, there is no way to delete or edit that time entry. Return to Time Entry Questions
User Profile Questions
	1. How does the Configuration Drop down box get populated?
		Each user has the opportunity to adjust the days to save their unique time configuration entries in the Profile Page.  The Configuration Drop down box consists of these entries in alphabetical order for the number of days the employee chooses.  There is provided a link in the Profile Page that the user can edit this list and delete entries they no longer wish to show up in the drop down box. Return to User Profile Questions
	2. How do I see my password or what do I do if I forget my password?
		The 'Forgot Your Password' link on the login page is the only time that your password is presented in visible form.  Your username and password will be sent to your email address provided it matches the email address you have given us in your profile.  It is x'ed out for security purposes otherwise. Return to User Profile Questions
	3. Can GMT be used off and on all day without logging in each time?
		Yes. There is a 'cookie' set that will keep your session open with GMT for the calendar day.  This cookie is deleted when you log out.  Simply do not log out during the day if you wish to continue to use GMT without having to log back in.  You can shut your browser down or use it to access other web sites and then return to GMT without any login needs.  You can even have multiply browser windows open to GMT if desired. Return to User Profile Questions
	4. In the profile section what does "Days to Save Unique Recent Time Entry Configurations" mean?
		As you fill out time entries, we present a "recent configurations" list to you. This brings back historical time entries, and allows you to quickly assign them to new time entries. It automatically sets client, task, class and billable/non-billable status for you. The "Days to Save Unique Recent Time Entry Configurations" setting lets us know how far back you want us to record these recent transactions. Once you have at least one time entry in the system, you'll see it appear. Return to User Profile Questions
	5. Is it possible to have GetMyTime automatically open to a specific page after log in?
		Yes. Go to the User Profile Page in GetMyTime. In the section marked Default Settings, select the intial page from the drop down box of entries in the 'Set as Initial Page after log in:' row. Return to User Profile Questions
	6. Why do I have Stranded Users?
		Stranded users occur when employee name information is changed in QuickBooks®. Any simple change can cause a stranded user, i.e. the addition or removal of a person's middle initial, a space being added or taken away, a name change, or the removal of an employee from QuickBooks®. When this happens, GetMyTime and QuickBooks® have a discrepancy which needs to be resolved. To resolve this issue, the stranded user must be removed. Return to User Profile Questions
	7. How do I remove a stranded user?
		To remove stranded users that have had any type of name change in QuickBooks®: 1. Go to the bottom of the Stranded Users Page 2. In the First Drop Down ''Replace Original User ID'' - Select the User whose name has changed. 3. In the Second drop down ''With User'' - select the user that the stranded entries need to be integrated with. To remove stranded users From GetMyTime that have been removed from QuickBooks®: 1. Go to the Admin Menu 2. Select option 9 ''Delete Time Entries'' 3. On the ''Delete time entries'' page keep all the drop down entry defaults. 4. Select the ''All Previous Users'' radio button ***Please Note: If an employee leaves your company and you still want to keep their time entries you should disable their account with GetMyTime and Leave them in QuickBooks®. You should not import their time into any other account. This will cause the other users setting to be overwritten. Return to User Profile Questions
	8. How do I add employees?
		New employees must first be added inside of QuickBooks®. Then you must export a new .iif file from QuickBooks® and upload this new .iif file into GetMyTime. Finally one of the company admins must log in to GetMyTime and click on the Employee Roster. Return to User Profile Questions
Administrative Type Questions
	1. How do you remove an employee from showing up on the GMT drop down lists?
		Go to the "Employee Roster" link.  Click on the individual's name.  Where it says "Timer Enabled" - switch it from "Yes" to "No".  This will disable that employee from using GMT and also remove their name from the drop down lists of names in the search and time entry pages.  If you desire to remove the employee from GMT altogether you will need to first disable them in Quick Books and then Update the new .iif file to GMT. Return to Administrative Type Questions
	2. Is software currently available to run GMT on our local servers?
		The GMT application  was not originally developed with the intent of porting it to other servers, so this would require some custom development to get the system ready for use on a local server.  While that is not a problem, it does mean a sizeable upfront investment for your organization.  To operate our software on local servers you will need to be running Windows NT or Windows 2000, along with a licensed copy Microsoft's SQL Server 7.0. Contact us at http://getmytime.com/sales.asp with inquiries. Advantages of using GetMyTime as a centrally hosted application: A. You can access the service from anywhere in the world with a web connection. No special software needed. B. Any time we make an update to the software or add a new feature, its instantly available for you the next time you log in. No more annoying service packs or upgrades to download. C. A centralized service helps to keep our costs down which means we can offer the service to you at an extremely low price. Return to Administrative Type Questions
	3. Does export to QB create IIF per employee? or per selected time?
		All employees and their respective time entries are included in the same .iif file each time you export.  QuickBooks® reads the .iif file and enters time for each user as included in the .iif file.  The .iif file that is created each time you create an export file will contain only time entries that have not been previously included in an earlier export file and that have been marked 'Approved'.  You can also set the date thru which the available time entries are included in the export file. Return to Administrative Type Questions
	4. Is there some way to inform the users of delinquent time for the previous week of work?
		The User/Project Time Report was created for this purpose.  Once the report is run with the parameters that you specify, you have the choice to send emails to specific users letting them know about the deficiency of their time for the date range you chose.  You also receive an admin email with the details as well as the employees names that received the email.  The users have a version of this report available to them also.  It does not have an email section but it will show them their time and deficiencies as per their parameters. Return to Administrative Type Questions
	5. I need to cancel an employee and add another one. How do I do this?
		New employees must first be added as an employee in QuickBooks®. Then you must import a new QuickBooks® file into GetMyTime. After that, you should go into the employee roster on GetMyTime and activate that particular employee. Return to Administrative Type Questions
	6. Do I need a web server? If not, how do I get the data imported and exported?
		GetMyTime.com has been designed as a remotely hosted service. You do not need to use your own web server. All data is uploaded to the site via your QuickBooks® .iif file via a secure connection. When you're ready to bring time entries back into QuickBooks®, that data is exported into downloadable files. These files may be brought into QuickBooks® at any time. Return to Administrative Type Questions
	7. Is there any way to preserve the line breaks in the memo section of the time entry when importing data back to QB?
		QB does not accept line breaks. We have purposely replaced each line break with a space due to the fact that the import fails in QB when there is a line break. We; however, are continuing to look into this concern. Return to Administrative Type Questions
	8. How often should the admin upload a new .iif file from QuickBooks® to GetMyTime?
		This can be done as often as you like. If you have new employees, customers, jobs, items, or classes that you want to appear in GetMyTime, you will need to upload a new file. Return to Administrative Type Questions
	9. Will my Contractors be able to use GetMyTime for Time Tracking?
		Yes. Contractors are most often associated in Quick Books as Vendors. The Company Info page contains the default setting to use "Vendors/SubContractors in Time Reporting." The next time you Update your Quick Book information to GetMyTime you can select, or confirm that it is already selected, the Vendor setting to "Yes." This will bring your vendors into GetMyTime and allow them to to be activated by the administrator and then enter time as any other employee. Their information will also be available for the Searches and Reports. Return to Administrative Type Questions
	10. How do I add employees?
		New employees must first be added inside of QuickBooks®. Then you must export a new .iif file from QuickBooks® and upload this new .iif file into GetMyTime. Finally one of the company admins must log in to GetMyTime and click on the Employee Roster. Return to Administrative Type Questions
	11. How do I add customers or tasks to my lists in GetMyTime?
		As you would with adding new employees, you must add new customers or tasks inside of QuickBooks®. Then you must export a new .iif file from QuickBooks® and upload this new .iif file into GetMyTime. After doing this, the new customers or tasks will appear in GetMyTime.. Return to Administrative Type Questions
	12. Why do I have Stranded Users?
		Stranded users occur when employee name information is changed in QuickBooks®. Any simple change can cause a stranded user, i.e. the addition or removal of a person's middle initial, a space being added or taken away, a name change, or the removal of an employee from QuickBooks®. When this happens, GetMyTime and QuickBooks® have a discrepancy which needs to be resolved. To resolve this issue, the stranded user must be removed. Return to Administrative Type Questions
	13. How do I remove a stranded user?
		To remove stranded users that have had any type of name change in QuickBooks®: 1. Go to the bottom of the Stranded Users Page 2. In the First Drop Down ''Replace Original User ID'' - Select the User whose name has changed. 3. In the Second drop down ''With User'' - select the user that the stranded entries need to be integrated with. To remove stranded users From GetMyTime that have been removed from QuickBooks®: 1. Go to the Admin Menu 2. Select option 9 ''Delete Time Entries'' 3. On the ''Delete time entries'' page keep all the drop down entry defaults. 4. Select the ''All Previous Users'' radio button ***Please Note: If an employee leaves your company and you still want to keep their time entries you should disable their account with GetMyTime and Leave them in QuickBooks®. You should not import their time into any other account. This will cause the other users setting to be overwritten. Return to Administrative TypeQuestions
Compatibility Questions
	1. Can this software be used with Quicken?
		No. Quicken is Intuit's financial software intended for personal use. There are no time keeping functions included in Quicken. If you are running a business of any kind, you should really purchase QuickBooks® or QuickBooks® Pro. Note: The timer module only works with QuickBooks® Pro. Return to Compatibility Questions
	2. Can this service be used on a Mac?
		GetMyTime can be used on any computer with an Internet connection, including Mac and Linux. However, you must have a copy of QuickBooks® Pro running on a PC to use the time keeping features. The Mac version of QuickBooks® does not support any time keeping features. While time can be exported from a Macintosh computer, we have not attempted to import time to a Macintosh version of QuickBooks®. Return to Compatibility Questions
	3. What version of browser should I be using?
		For time-trackers, GetMyTime supports browsers at least as far back as version 3 of Netscape Navigator, Microsoft Internet Explorer and AOL (Windows & Macintosh operating systems). Version 4+ browsers are recommended. GetMyTime has also been tested on Linux, using Netscape 4.7. In order to initially set up an account, you should have at least version 4 of AOL, Internet Explorer or Netscape Navigator to upload your company file to the GetMyTime site. Return to Compatibility Questions
	4. Do I need to have Cookies and/or JavaScript enabled in my Browser?
		Both Cookies and JavaScript need to be enabled to make GetMyTime work properly. Many of the features of GMT depend of JavaScript. Each of these settings may be automatically set in your Browser; however, if you have turned them off in the past, you will need to turn them back on. To turn these setting on, you will need to go to the Internet Options settings. In the Security Section under the custom settings, you will find both the Cookies and the Scripting areas. You should enable the settings for each of the sub areas within Cookies and Scripting. Return to Compatibility Questions
	5. What Versions of QuickBooks® will GetMyTime work with?
		QuickBooks® 2008 Enterprise QuickBooks® 2008 Premier QuickBooks® 2008 Pro QuickBooks® 2007 Enterprise QuickBooks® 2007 Premier QuickBooks® 2007 Pro QuickBooks® 2006 Enterprise QuickBooks® 2006 Premier QuickBooks® 2006 Pro QuickBooks® 2005 Enterprise QuickBooks® 2005 Premier QuickBooks® 2005 Pro QuickBooks® 2004 Enterprise QuickBooks® 2004 Premier QuickBooks® 2004 Pro QuickBooks® 2003 Enterprise QuickBooks® 2003 Premier QuickBooks® 2003 Pro QuickBooks® 2002+ QuickBooks® Pro 2002 QuickBooks® Pro 2001 QuickBooks® Pro 2000 QuickBooks® Pro 1999 QuickBooks® Pro 6.0 QuickBooks® Pro 5.0 Return to Compatibility Questions
Support Questions
	1. Is there a way for me to know when there are new improvement to GMT?
		On the Profile page you can select 'Yes' for Receive GetMyTime Announcements.  On occasion the GMT administrators send an announcement of the new developments in GMT and this will assure you of receiving this information. Return to Support Questions
	2. Is there a fee for technical support?
		General support through the web site is offered free of charge through the web site forms and via email for GetMyTime users. We currently do not offer phone support. Return to Support Questions
	3. Can my company install GetMyTime on our own server?
		GetMyTime is only available as a subscription based service. There are currently no plans to offer the service as a stand alone, downloadable application. A subscription based service allows us to make new enhancements immediately available to all users. Additionally it allows us to troubleshoot any technical issues more expeditiously. Return to Support Questions
	4. Is it possible to have someone call me? / Is there a number I can call?
		At this time, GetMyTime does not offer Phone Support. One of our goals at GetMyTime is to provide quality service at an affordable price. We look for many ways to keep our costs to an absolute minimum. Providing sales and technical support via the web is one of the ways that we're able to keep our prices so low. We welcome your questions via email or through our web forms on the site. We do our best to get you a response within 1 business day. Return to Support Questions
Billing Questions
	1. What methods of payment do you accept?
		We accept only VISA, MasterCard.and American Express. All clients will be billed automatically on the first of every month. Return to Billing Questions
	2. I've been using the free trial and love it. I want to subscribe to the service - how can I do this?
		It's easy. One of your company admins needs to log in to GetMyTime, click on the "Payment Screen" link in the Admin Menu, and enter your VISA or MasterCard information. Your card will automatically be charged the appropriate amount on the first of every month. You will receive an email confirming the amount charged. Return to Billing Questions

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